Regulars

Refund policy

Last updated 18 October 2026

We want this to be simple and fair. A season costs £7.99 (our founding-member price) and covers 4 weekly meets with your group. Food and drinks at the venue are paid by you, separately.

No group, no charge

  • If we can't put you in a group in the round you booked, you're refunded in full, automatically, when groups are announced.
  • If you haven't been given a group within 21 days of paying, for any reason, you're refunded in full automatically.
  • If you don't complete the ID check before matching, we can't match you, and you're refunded in full.

If you need to cancel

  • Before you've been matched: full refund.
  • After you've been matched, more than 48 hours before your first meet: full refund.
  • Between 48 and 12 hours before your first meet: no refund, but you get a free place in a future round instead. By then we've held a place for you and the rest of your group is counting on you.
  • Less than 12 hours before your first meet, or after it: it can't be cancelled. You can still leave your group at any time, and the private vote after the first meet gives you a free rematch if the group isn't right.
  • While we're putting groups together (usually a day or two after booking closes), cancelling is paused. You can cancel as soon as groups are announced.

If your group isn't right

  • After your first meet, everyone votes privately. If you vote thumbs down, you leave the group and get one free rematch into a new group (once per season). Everyone else carries on.
  • If your group drops to two people, we end it. If that happens before your first meet you're refunded; after it, you get a free new group.
  • You can leave a group at any time. After the first-meet vote, leaving doesn't come with a refund or a rematch.

If we remove you

If we remove someone for breaking our code of conduct, they don't get a refund.

How refunds are paid

Refunds go back to the card you paid with. They're sent straight away, and usually take 5–10 working days to appear, depending on your bank.

Questions

Email hello@the-regulars.app. You'll get a reply from Juan, usually within a day. This policy doesn't affect your statutory rights.